Personal Information Collection
Bento Nest may collect the following personal information for service provision: name, email address, phone number, shipping address, payment information, product usage history, and nutritional requirements and allergy information. This information is used for order processing, customer support, product improvement, and marketing activities.
Purpose of Information Use
The collected personal information is used for product delivery, customer support, account management, service improvement, notification of new products and campaigns, compliance with legal obligations, and fraud prevention. We will not use personal information for purposes other than these without your consent.
Third-Party Information Sharing
Your personal information will not be shared with third parties except when legally required, when you have given consent, or when providing to business partners such as delivery companies or payment processors necessary for service provision. We require appropriate confidentiality agreements with business partners and mandate proper handling of personal information.
Data Storage and Protection
Your personal information is protected by technical and physical security measures including SSL encryption technology, firewalls, and access controls. Data is stored only for necessary periods and properly deleted or anonymized in accordance with legal requirements. We conduct regular security training for employees to ensure information security.
Cookies and Tracking Technologies
Our site uses cookies to improve user experience, analyze the site, and provide personalized content. We use four types of cookies: essential, functional, analytics, and marketing cookies. You can manage these through cookie settings. Please refer to our Cookie Policy for details.
Your Rights
You have the right to access, correct, delete, restrict processing, data portability, and object to the processing of your personal information. To exercise these rights, please contact us through our contact form or email. We will respond in accordance with legal requirements after identity verification.
Marketing Communications
Based on your consent, we may send marketing communications including new product information, special offers, and nutritional tips. You can unsubscribe from these communications at any time using the unsubscribe link in each email or through your account settings.
Minors' Personal Information
We do not collect personal information from children under 13 without explicit parental consent. For school lunch programs, we collect only the minimum information necessary for children's safety and nutrition management with consent from schools and parents.
International Data Transfers
Our company is based in the UK, and your personal information is primarily processed within the UK. When using servers or service providers in other countries for service provision, we protect your personal information based on appropriate data protection agreements.
Data Breach Response
In the event of a data breach, we will promptly take appropriate action and report to relevant authorities and notify affected customers in accordance with legal requirements. We will minimize the impact of breaches and implement measures to prevent recurrence.
Third-Party Services
Our site uses third-party services for payment processing, delivery tracking, and customer support. These service providers have their own privacy policies, and we recommend that you also review those policies.
Policy Changes
This privacy policy may be updated due to changes in legal requirements or service improvements. For significant changes, we will notify customers through website announcements or email. We recommend regularly reviewing this policy to stay informed of the latest information.
Contact Us
If you have any questions, concerns, or wish to exercise your rights regarding privacy, please contact us at: Email: info@desertcafeplanet.com, Phone: +44 7493827160, Address: 3-2-6 Minamisenba, Chuo-ku, Osaka City, Osaka Prefecture, 542-0081. We respect your privacy and will respond promptly and courteously.
If you have any questions, concerns, or wish to exercise your rights regarding privacy, please contact us at: Email: info@desertcafeplanet.com, Phone: +81 70-2020-2020, Address: 3-2-6 Minamisenba, Chuo-ku, Osaka City, Osaka Prefecture, 542-0081. We respect your privacy and will respond promptly and courteously.
Last Updated: January 1, 2025